This Privacy Policy explains how Floral Fusion processes personal data when visitors use the website, submit inquiries, request consultations, or place orders for floral services.
This section introduces how personal information, user rights, and support pathways are addressed in the document below.
Depending on your location and the legal basis for processing, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal data. You may also raise concerns with the competent supervisory authority where the law allows.
To exercise a privacy right, we may need enough information to verify your identity and understand the scope of the request. We will respond within the period required by applicable law and may ask for clarification if the request is incomplete.
We keep personal data only for as long as needed to handle inquiries, manage bookings, complete services, maintain business records, and meet legal or accounting obligations. When data is no longer required, it is deleted or anonymized in a practical manner.
The updated version will apply from the date it is published on the website unless a different effective date is stated. If a change materially affects how we process personal data, we will take reasonable steps to make the update visible.
Data handling overview
We may process identification and contact details, event and order information, communication content, consultation notes, payment-related records, and technical data such as device and usage information. Where relevant, we also process details needed to prepare floral designs, confirm dates, arrange delivery or setup, and manage customer preferences.
We receive data from website forms, email or other direct communications, consultation discussions, booking and payment steps, and records created during service delivery. We may also collect limited technical data automatically when the website is used.
Cookies may include essential cookies that support site functions, preference cookies that remember settings, and analytics cookies that help us understand how the website is used. Some cookies are session-based and expire when the browser is closed, while others remain for a limited period.
Users may block or delete cookies in their browser, but some site functions may not work properly if essential cookies are disabled. Where the website offers preference controls, those settings should be used to manage non-essential cookies.
Where the GDPR applies, we process personal data on a lawful basis such as performance of a contract, steps taken before entering a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is relevant for our services and keep records only as needed for those purposes.
Where applicable, individuals may request access, correction, deletion, restriction, objection, or portability of their personal data, and may withdraw consent where processing is based on consent. These rights are not absolute and may be limited by legal obligations or legitimate grounds for retaining the data.
We use personal data to respond to inquiries, arrange consultations, prepare quotes, confirm dates, manage deposits and payments, coordinate floral design and event setup, provide customer support, maintain records, and meet legal, tax, and accounting obligations. We also use limited technical data to operate, secure, and improve the website.
We may share personal data with trusted service providers that support website hosting, communications, payment processing, bookkeeping, or similar operational functions. These parties may process data only on our instructions and for the limited purposes needed to provide their services.
We may share personal data with public authorities, courts, or other parties when disclosure is required by law, necessary to protect legal rights, or needed to respond to lawful requests. We may also disclose information to prevent fraud, misuse, or security incidents where permitted.
